Wednesday, May 9, 2012

The Runs

Any of you that have ever worked in any type of customer service job know that many times customers say "the darnedest things!"

That happened to me today. Well it happens to me most days but today was so hilarious I had to bite my tongue to keep from busting out laughing and telling the customer, "Really? Did you really just say that?"

Ok, to preface my story, I work in insurance and in insurance many times an insurance company will ask for Loss Runs from a previous insurance company. Loss Runs are a report from the insurance company that the customer had previously. They are a report that tells us, "yes, this insured did have insurance with XYZ Insurance Company from this date to that date." The Loss Run will also show whether or not there were any claims incurred during that time. If not it will say "no claims or zero claims". If they did have a claim it will tell you a bunch of info like the date of the loss, the claims number, if the claim is still open or closed, if money was paid out and if there was money paid out how much it was and if it involved property damage or bodily injury or both. It's kind of like a report card for drivers.

I had asked this particular client for loss runs. The client had to get them from their previous carrier and it took about three weeks. So this morning, the clients wife gives me a call and says, "Hi Alicia, I was just calling to see if...did you get the RUNS?" Now mind you, she didn't identify herself to start with (they never do) so it just came out of the blue. Luckily we have caller ID and I saw who it was and I knew what she meant, but none the less it freaked me out that she asked if I got the RUNS!

I think the poor thing realized what she said but she was embarrassed so she just kinda played it off like she didn't really just say that and I, being the ultimate professional...didn't bust out laughing and embarrass her further. But when I hung up, I could not control myself.

And I love to include pictures when I share a story with you all but how do you include a picture of "the runs"? I found the one you see and thought it was pretty cute! And...I did receive the runs, I didn't get them!


  1. There is a certain exacting quality about my personal language. If I called you about the runs, you would know precisely that I wasn't referring to any lower digestive distractions. And people call me crude!

  2. Cute story, Alicia! It is funny how we all use a particular vernacular in the workplace :-) Sue

  3. Thanks to your post, I've learnt a new expression : the runs.
    Recently I was trying to look up the english counterpart for an hebrew slang word. I found two expressions : hot air , arty farty. The second one sounds better.

  4. That is funny. You are the definition of true professionalism.


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