I recently had to send an email regarding a claim to a person at an insurance company. We've been told to send them to this person, I'll call her Ms. Claims. I've been sending claims notices to Ms. Claims for the past year.
Seven days ago...I send Ms. Claims an email with the notice of a new claim and request she forward to the insurance company. I've still heard nothing. So I follow-up with her by email today.
What do I get? I get an email from her supervisor telling me IN ALL CAPS, that I have not followed the procedure for submitting claims!!!
Not an "I'm sorry, but our procedure has changed. We have forwarded your email to Mr. Smith in the claims department but from now on you can send him info directly at MrSmith@claimsdept.com. Nooooo! I get a nasty email that has just gotten on my last nerve.
Why can't we all just get along and do the best thing for the customer? More and more I hear the words, "that's not my job". Is it any wonder we can't get anything done in this country?
So ok...there you go, that's my rant for the day and pardon the ASS word above in the little photo, but I thought it fit this post perfectly!
Personally I was deeply offended but the use of obscenity in your post's graphic. However, it is not my job to censor your blog for poor taste.
ReplyDeleteAside from that, I loved it. Sounds like a line out of What A Wonderful World. Feel better now?
Sextant! Bite Me! You of ALL people would not be offended! I am still fuming a bit, but it did help to post about it! Lucky you...out of the rat race :-)
DeleteHey Alicia, I love your blog! AND I really hate it when people start a sentence with and! I appreciate your sentiments. How long have you been posting a blog? Give me all the details! -Wanda from school-
ReplyDeleteWanda! My sweet little childhood friend! I'm so glad you love the blog. Please visit often and please comment lots! AND...lol, to start a sentence in the way you hate, I've been blogging since 2008. Less now since in the beginning but only because I'm so much more busier now, not that I have any less to say!
DeleteLove this post! I feel ya my friend and I know it's not my job to tell you, but life is not fair and then we die. So don't let the little things like this affect you.
ReplyDeleteHahaha, it's not my job to tell you. Love it! I felt better writing about. I'm all good now.
DeleteSometimes it is a good thing to vent! Isn't it a shame everyone can't be nice, like you and me! :)
ReplyDeleteThanks for popping in to see me
Be a sweetie,
Shelia ;)
What a grand place the world would be in everyone was like you and me. See...I'm a poet too! :-)
DeleteYou just go right ahead and vent! That whole 'not my job' mentality is so hard to understand, when there are lots of smart, hard-working people who are jobless and would be glad to do any job at all!
ReplyDeleteAmen! Especially in this day and age I can't understand those that would say, "it's not my job". There are people lined up outside the door waiting for our jobs! And happy to get them too!
DeleteAnd I couldn't agree with your more. It is a sad day in America!
ReplyDeleteMaybe we've hit bottom...and as they say, there's no where to go but up...I hope :-)
DeleteCustomer service is a lost art. I don't blame you for fuming. Take a deep breath and carry on. There's not much else you can do :-). I hope you have a great day. Blessings...Mary
ReplyDeleteThanks Mary! It helps to know I can always just pop over to your blog and get lost in some deliciousness there. :)
DeleteWow, she sure needs to take a chill pill.
ReplyDeleteIf there was a problem, she should have just told you.
It is wonderful when you get good customer service. I always try to share when I do!
Thanks for stopping by, it was nice of you!
I love this post. I can thoroughly understand and appreciate your position here.
ReplyDelete