I have to vent and I'm sure my poor little co-worker is tired of hearing my rants and raves so I'm going to bless all of you with them! Isn't that grand?
I recently had to send an email regarding a claim to a person at an insurance company. We've been told to send them to this person, I'll call her Ms. Claims. I've been sending claims notices to Ms. Claims for the past year.
Seven days ago...I send Ms. Claims an email with the notice of a new claim and request she forward to the insurance company. I've still heard nothing. So I follow-up with her by email today.
What do I get? I get an email from her supervisor telling me IN ALL CAPS, that I have not followed the procedure for submitting claims!!!
Not an "I'm sorry, but our procedure has changed. We have forwarded your email to Mr. Smith in the claims department but from now on you can send him info directly at MrSmith@claimsdept.com. Nooooo! I get a nasty email that has just gotten on my last nerve.
Why can't we all just get along and do the best thing for the customer? More and more I hear the words, "that's not my job". Is it any wonder we can't get anything done in this country?
So ok...there you go, that's my rant for the day and pardon the ASS word above in the little photo, but I thought it fit this post perfectly!